Refund Policy - Raza Fragrance
Refund & Return Policy 💰
We care about your satisfaction. This Refund Policy explains how refunds, returns, and replacements work at Raza Fragrance.
Last updated: November 2025
1. Eligibility for Returns & Refunds 🔄
We want you to be fully satisfied with your purchase. You are eligible for a return or refund if:
- ✅ You received a damaged or broken product upon delivery.
- ✅ You received the wrong item or the wrong fragrance.
- 📦 You notify us within 48 hours of receiving your order.
- ⚠️ Items must be unused, unopened, and in their original packaging.
2. Non-Refundable Items 🚫
Due to hygiene and product safety, the following items cannot be returned or refunded:
- ❌ Opened or used perfumes. ( except one condition )
- 🧴 Products that have been tampered with or damaged after delivery.
- 🎁 Gift cards, promotional items, or free samples.
- ⚠️ Items not purchased directly from Raza Fragrance’s official website are not eligible.
3. How to Request a Return 📦
To initiate a return, please follow these simple steps:
- 📝 Contact our team at razafragranceofficial@gmail.com or via WhatsApp.
- 📸 Share a clear photo or video of the item (showing damage or issue).
- 📬 Wait for our confirmation before sending the product back.
- ✅ Once approved, we’ll provide you with a return address or pickup details.
4. Refund Process 💳
After your returned product is received and inspected, your refund will be processed:
- 💵 Refunds are made via the same payment method used during purchase (if applicable).
- ⌛ Refund processing time: 3–7 business days after product inspection.
- ✅ For Cash on Delivery (COD) orders, refunds are issued via bank transfer or EasyPaisa/JazzCash.
- ⚠️ Delivery and return shipping charges are non-refundable.
5. Exchange Policy 🔁
We also offer exchanges instead of refunds in certain cases:
- ✅ If the product is damaged or incorrect, we’ll replace it free of cost.
- 📦 Exchanges are subject to product availability.
- ⚠️ No exchange will be processed if the product has been opened or used.
6. Order Cancellation 🛑
- ⏰ Orders can be cancelled before dispatch by contacting us immediately.
- ⚠️ Once an order has been shipped, cancellation is not possible.
- ✅ If cancelled before shipping, full refund will be processed within 3–5 business days.
7. Late or Missing Refunds 🕓
- 💰 If you haven’t received your refund yet, first check your bank account again.
- 🏦 Then contact your bank or payment provider — it may take some time before your refund is officially posted.
- ⚙️ Still not received? Reach out to us at razafragranceofficial@gmail.com.
8. Contact Us 📞
Have a question about your refund or return? We’re always here to help!