Privacy Policy 🔒

1. Information We Collect 📦

When you visit or make a purchase from Raza Fragrance, we may collect the following information to process your order and improve our services:

• ✅ Personal Information: Your name, phone number, address, and email — used only for delivery and order updates.
• 💬 Communication Data: Messages or inquiries you send us for support or feedback.
• 🌐 Technical Data: Browser type, device, IP address, and usage behavior to enhance website performance.
• ⚠️ Sensitive Data: We never ask for unnecessary personal data such as passwords or banking PINs.

2. How We Use Your Data 🛠️

We use your data responsibly to offer a seamless and secure shopping journey:

• ✅ To Process Orders: Ensuring correct delivery of your products.
• ✅ To Communicate: Sending updates, offers, and order confirmations via email or WhatsApp.
• 🧠 To Improve Services: Understanding customer preferences to enhance our collection and experience.
• ⚠️ We do not sell, trade, or rent personal information to any third party.

3. Payment & Security 💳

Your payments are protected through trusted gateways and Cash on Delivery (COD) systems.

• ✅ Secure Transactions: We use SSL encryption to protect data during checkout.
• 💰 COD Orders: No payment information is stored or processed online.
• ⚠️ Card Payments (if enabled): Payment data is tokenized and processed by certified third-party gateways.

4. Cookies 🍪

Cookies are small text files used to personalize your experience and make our site easier to use.

• ✅ Essential Cookies: Help the site remember items in your cart and your login session.
• 📊 Analytics Cookies: Track how visitors use our site to improve performance and layout.
• ⚙️ Control: You can disable cookies anytime in your browser settings.

5. Third-Party Services 🤝

We only share necessary information with trusted third-party providers to complete your orders safely.

• ✅ Courier Partners: TCS, Leopards, or other registered logistics companies for secure delivery.
• 💳 Payment Processors: Used only when digital payment options are available.
• 📈 Analytics Tools: Such as Google Analytics, to track performance and fix site errors.
• ⚠️ All partners comply with strict confidentiality and data-protection laws.

6. Your Rights 👤

• ✅ Access & Correction: You can request access to or correction of your personal data anytime.
• 📭 Opt-Out: Unsubscribe from marketing emails or messages instantly.
• ⚠️ Deletion: Request deletion of your account, and all related data will be permanently erased.

7. Data Retention ⏳

We retain your personal data only for as long as necessary to fulfill business or legal obligations:

• 🗂️ Personal Details: Up to 5 years (order records & verification)
• 📞 Contact Info: Up to 7 years (tax & compliance)
• 💳 Payment Info: Up to 6 years (tokenized records)
• ✅ Usage Data: Up to 2 years (for improving performance and security)
• 🍪 Cookies: Up to 1 year (depends on cookie type)

8. Policy Updates 🔁

We may update this Privacy Policy from time to time to reflect changes in laws or new business features.

✅ You’ll always find the latest version right here with a revised "Last Updated" date.